winbet Terms and Conditions
This page sets out the full terms governing use of the winbet platform. Please read all sections carefully before registering on the site. By using the site, you are considered to have fully agreed to these terms.
1 General Introduction and Acceptance
winbet is an online gaming and sports betting platform that provides services in Bengali for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the winbet website and its related services.
By accessing the site, creating an account, or using any service, you confirm that you have read, understood, and accepted these Terms. To learn more about winbet, visit our About Us page.
These Terms are drawn up in accordance with winbet's current policies. The provisions stated here apply equally to all registered and unregistered users.
2 Account Registration and Eligibility
2.1 Age Requirement
To open an account on winbet and take part in any game or betting activity, a user must be 21 years of age or older. Minors are not permitted to use the site, and age verification may be required during account creation.
2.2 One Person — One Account
Each person may open only one account on winbet. If multiple accounts belonging to the same person are identified, all associated accounts may be suspended or permanently closed, and any accumulated bonuses will be considered void.
2.3 Accurate Information
The name, mobile number, and other personal details provided at registration must be completely truthful and accurate. Opening an account with false or misleading information will be considered a breach of these Terms.
2.4 Account Security
Your username and password are strictly confidential. If you suspect unauthorised access to your account, you must notify the winbet support team immediately. The user bears sole responsibility for any loss resulting from sharing login details with a third party.
3 Deposit and Withdrawal Policy
3.1 Deposit Methods and Minimum Amount
Deposits on winbet can be made via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳500.
3.2 Withdrawal Policy
The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Processing a request typically takes between 10 and 45 minutes. Account verification (KYC) may be mandatory before a withdrawal is completed.
3.3 Transaction Responsibility
winbet will not be liable for any loss resulting from an incorrect mobile number or bank details entered during a deposit or withdrawal. Please verify your details before completing a transaction.
4 Bonuses and Promotional Offers
4.1 Welcome Bonus
winbet offers new members a 200% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for the bonus is 10 times the bonus amount. For example: depositing ৳1,000 earns a ৳2,000 bonus, giving a balance of ৳3,000; to withdraw the bonus funds, bets totalling ৳2,000 × 10 = ৳20,000 must be placed.
4.2 Bonus Terms
- Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met first.
- Multiple bonuses cannot be active on an account at the same time, unless winbet specifically permits it.
- Separate terms apply to all promotions, including the winbet Weekly Reload, winbet Slots Festival Bonus, and winbet Cricket Special Reward.
- winbet reserves the right to modify or cancel any bonus offer.
- If bonus abuse or fraud is detected, the account will be suspended.
4.3 Other Promotional Rewards
Full terms for other promotions — including the winbet Birthday Special Gift and the winbet Refer a Friend Reward — are provided on the relevant offer pages. Each such offer may be used a set number of times per year, as stated in the specific promotion's terms.
5 VIP Programme and Cashback Benefits
winbet's VIP programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each tier — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond.
Weekly cashback is calculated at the applicable rate on the net loss for that week (where total bets exceed total winnings). Example: a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.9% = ৳180 cashback.
Decisions on VIP tier changes are made by winbet, and a tier may be upgraded or downgraded based on play volume and activity. VIP benefit details may change from time to time.
6 Prohibited Activities and Usage Limits
6.1 Fraudulent Activities
The following activities are strictly prohibited on the winbet platform:
- Betting or playing games using bots, automation software, or artificial means.
- Placing fraudulent bets to meet bonus wagering requirements (for example, placing opposing bets on the same match to claim a bonus without risk).
- Attempting to gain unauthorised access to another user's account.
- Exploiting technical vulnerabilities in the platform or attempting to hack it.
- Using the site for money laundering or any unlawful financial transactions.
6.2 Consequences
If any of the above activities are detected, the account will be closed immediately, associated winnings and bonuses will be declared void, and legal action may be taken where applicable.
7 Personal Data and Privacy
winbet is committed to protecting users' personal data. The full policy on data collection, storage, and use is described on our Privacy Policy page. By using the site, you also agree to that policy.
winbet never sells your personal data to third parties. However, data may need to be shared where required by law or for security verification purposes.
A copy of a national identity card or passport may be requested for account verification. Information provided will be stored securely and used only for verification purposes.
8 Responsible Gaming and Self-Limits
winbet prioritises responsible gaming. All users should bear in mind that gaming is a form of entertainment, not a permanent source of income. winbet provides various tools to help users manage their gaming habits, such as deposit limits and the option to take a temporary break.
If a user feels that their gaming habits are having a negative effect on their life, they can visit the Responsible Gaming page for more information and support. No one under the age of 21 may play on this site.
9 Support Services and Contact
winbet's support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English. For any questions or complaints, contact us directly through live chat.
For answers to common questions, visit our FAQ page, where information on betting, payments, bonuses, and accounts is organised for easy reference.
10 Account Closure and Suspension
10.1 Closure by the User
Any user may request to close their account at any time via live chat. You are advised to withdraw any remaining balance before closing your account.
10.2 Suspension by winbet
winbet reserves the right to temporarily or permanently close any account where a breach of these Terms is found, suspicious activity is identified, or there are security concerns. The user will be notified via live chat in such cases.
10.3 Inactive Accounts
For accounts that remain inactive for an extended period, winbet may take action in accordance with its specific policies, and the user will be notified in advance.
11 Limitation of Liability
winbet provides the platform on an "as-is" basis. If any game or bet is interrupted due to a technical fault, server outage, or internet connectivity issue, winbet will endeavour to provide the most reasonable resolution possible, but cannot guarantee full compensation in every circumstance.
Game outcomes are entirely dependent on chance. Past results do not guarantee future outcomes. There is always a possibility of financial loss in betting and gaming.
12 Right to Amend Terms
winbet reserves the right to partially or fully amend these terms and conditions at any time. Notice will be given on the site before any changes take effect. Continued use of the site after changes have been made will be considered acceptance of the new terms.
Users are advised to visit this page regularly in order to stay informed of the latest changes.
13 Dispute Resolution
If a complaint or dispute arises, please first contact winbet's support team via live chat. The team will review the matter and attempt to provide a resolution as quickly as possible.
If the matter cannot be resolved through chat, a detailed complaint may be submitted by email. winbet reviews every complaint seriously.
14 Mobile App Use
winbet's Android (APK) and iOS mobile apps are available through official channels. These Terms apply in full to use of the site via the app. Downloading the app from unauthorised third-party sources may pose security risks, so always use the official channels.
15 Final Provisions
If any part of these Terms is found to be unenforceable, the remaining parts will continue in full force. These Terms constitute the complete agreement between winbet and the user, and supersede any prior oral or written understanding.
Please read these Terms in full before playing on winbet. If you need clarification on any point, contact the support team. No one under the age of 21 may access this site.